{"id":324204,"date":"2024-12-11T10:53:49","date_gmt":"2024-12-11T10:53:49","guid":{"rendered":"https:\/\/pontualsolutions.com\/dispute-resolution\/"},"modified":"2025-07-08T16:40:13","modified_gmt":"2025-07-08T15:40:13","slug":"dispute-resolution","status":"publish","type":"page","link":"https:\/\/pontualsolutions.com\/en\/dispute-resolution\/","title":{"rendered":"Dispute Resolution"},"content":{"rendered":"<p>[et_pb_section fb_built=&#8221;1&#8243; admin_label=&#8221;section&#8221; _builder_version=&#8221;4.22.1&#8243; background_color=&#8221;#363636&#8243; global_colors_info=&#8221;{}&#8221;][et_pb_row custom_padding_last_edited=&#8221;on|phone&#8221; module_class=&#8221;blocos-width&#8221; _builder_version=&#8221;4.22.1&#8243; _module_preset=&#8221;default&#8221; custom_padding_tablet=&#8221;&#8221; custom_padding_phone=&#8221;15px||||false|false&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;4.22.1&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_text _builder_version=&#8221;4.23.1&#8243; _dynamic_attributes=&#8221;content&#8221; _module_preset=&#8221;default&#8221; text_font=&#8221;Space Grotesk||||||||&#8221; header_font=&#8221;Space Grotesk||||||||&#8221; header_text_color=&#8221;#00dac8&#8243; header_font_size=&#8221;45px&#8221; header_line_height=&#8221;1.2em&#8221; header_font_size_tablet=&#8221;38px&#8221; header_font_size_phone=&#8221;30px&#8221; header_font_size_last_edited=&#8221;on|phone&#8221; header_line_height_tablet=&#8221;1.2em&#8221; header_line_height_phone=&#8221;1.2em&#8221; header_line_height_last_edited=&#8221;on|desktop&#8221; global_colors_info=&#8221;{}&#8221;]@ET-DC@eyJkeW5hbWljIjp0cnVlLCJjb250ZW50IjoicG9zdF90aXRsZSIsInNldHRpbmdzIjp7ImJlZm9yZSI6IjxoMT4iLCJhZnRlciI6IjxcL2gxPiJ9fQ==@[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row custom_padding_last_edited=&#8221;on|phone&#8221; admin_label=&#8221;row&#8221; module_class=&#8221;blocos-width&#8221; _builder_version=&#8221;4.22.1&#8243; background_size=&#8221;initial&#8221; background_position=&#8221;top_left&#8221; background_repeat=&#8221;repeat&#8221; custom_margin=&#8221;15px||||false|false&#8221; custom_margin_tablet=&#8221;||||false|false&#8221; custom_margin_phone=&#8221;2px||||false|false&#8221; custom_margin_last_edited=&#8221;on|phone&#8221; custom_padding=&#8221;0px||||false|false&#8221; custom_padding_tablet=&#8221;0px||||false|false&#8221; custom_padding_phone=&#8221;0px||||false|false&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;4.16&#8243; custom_padding=&#8221;|||&#8221; global_colors_info=&#8221;{}&#8221; custom_padding__hover=&#8221;|||&#8221;][et_pb_text admin_label=&#8221;Text&#8221; _builder_version=&#8221;4.23.1&#8243; text_font=&#8221;Space Grotesk|300|||||||&#8221; text_text_color=&#8221;#FFFFFF&#8221; text_font_size=&#8221;15px&#8221; text_line_height=&#8221;1.6em&#8221; link_font=&#8221;Space Grotesk|300|||||||&#8221; link_text_color=&#8221;#00dac8&#8243; link_font_size=&#8221;15px&#8221; link_line_height=&#8221;1.6em&#8221; header_2_font=&#8221;Space Grotesk||||||||&#8221; header_2_text_color=&#8221;#FFFFFF&#8221; header_2_font_size=&#8221;29px&#8221; header_2_line_height=&#8221;1.8em&#8221; background_size=&#8221;initial&#8221; background_position=&#8221;top_left&#8221; background_repeat=&#8221;repeat&#8221; text_line_height_tablet=&#8221;1.6em&#8221; text_line_height_phone=&#8221;1.5em&#8221; text_line_height_last_edited=&#8221;on|phone&#8221; header_2_font_size_tablet=&#8221;26px&#8221; header_2_font_size_phone=&#8221;21px&#8221; header_2_font_size_last_edited=&#8221;on|phone&#8221; header_2_line_height_tablet=&#8221;1.8em&#8221; header_2_line_height_phone=&#8221;1.2em&#8221; header_2_line_height_last_edited=&#8221;on|phone&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p>In case of a dispute, the consumer can resort to an Alternative Consumer Dispute Resolution (ADR) entity. The Alternative Consumer Dispute Resolution (ADR) entities are authorized to mediate, conciliate, and arbitrate consumer disputes in Portugal and are registered on the list of ADR entities provided by Law No. 144\/2015. If you wish to make a complaint, visit this site: <a class=\"waffle-rich-text-link\" href=\"https:\/\/www.cniacc.pt\/pt\/\" target=\"_blank\" rel=\"noopener\">https:\/\/www.cniacc.pt\/pt\/<\/a><\/p>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section]<\/p>\n","protected":false},"excerpt":{"rendered":"<p>In case of a dispute, the consumer can resort to an Alternative Consumer Dispute Resolution (ADR) entity. The Alternative Consumer Dispute Resolution (ADR) entities are authorized to mediate, conciliate, and arbitrate consumer disputes in Portugal and are registered on the list of ADR entities provided by Law No. 144\/2015. If you wish to make a [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_et_pb_use_builder":"on","_et_pb_old_content":"","_et_gb_content_width":"","footnotes":""},"folder":[14],"class_list":["post-324204","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/pontualsolutions.com\/en\/wp-json\/wp\/v2\/pages\/324204","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/pontualsolutions.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/pontualsolutions.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/pontualsolutions.com\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/pontualsolutions.com\/en\/wp-json\/wp\/v2\/comments?post=324204"}],"version-history":[{"count":4,"href":"https:\/\/pontualsolutions.com\/en\/wp-json\/wp\/v2\/pages\/324204\/revisions"}],"predecessor-version":[{"id":324209,"href":"https:\/\/pontualsolutions.com\/en\/wp-json\/wp\/v2\/pages\/324204\/revisions\/324209"}],"wp:attachment":[{"href":"https:\/\/pontualsolutions.com\/en\/wp-json\/wp\/v2\/media?parent=324204"}],"wp:term":[{"taxonomy":"folder","embeddable":true,"href":"https:\/\/pontualsolutions.com\/en\/wp-json\/wp\/v2\/folder?post=324204"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}