{"id":324315,"date":"2023-09-06T15:44:39","date_gmt":"2023-09-06T14:44:39","guid":{"rendered":"https:\/\/pontualsolutions.com\/customer-experience\/"},"modified":"2026-01-29T17:25:19","modified_gmt":"2026-01-29T17:25:19","slug":"customer-experience","status":"publish","type":"page","link":"https:\/\/pontualsolutions.com\/en\/customer-experience\/","title":{"rendered":"Customer Experience"},"content":{"rendered":"<p>[et_pb_section fb_built=&#8221;1&#8243; _builder_version=&#8221;4.22.2&#8243; _module_preset=&#8221;default&#8221; background_image=&#8221;https:\/\/pontualsolutions.com\/wp-content\/uploads\/2023\/09\/customer-experience-software-crm.jpg&#8221; background_last_edited=&#8221;on|phone&#8221; background_image_tablet=&#8221;https:\/\/pontualsolutions.com\/wp-content\/uploads\/2023\/09\/customer-experience-software-crm-tablet.jpg&#8221; background_image_phone=&#8221;https:\/\/pontualsolutions.com\/wp-content\/uploads\/2023\/09\/customer-experience-software-crm-mobile.jpg&#8221; background_enable_image_tablet=&#8221;on&#8221; background_enable_image_phone=&#8221;on&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_row custom_padding_last_edited=&#8221;off|desktop&#8221; module_class=&#8221;blocos-width banner-cabecalho&#8221; _builder_version=&#8221;4.22.2&#8243; _module_preset=&#8221;default&#8221; custom_padding=&#8221;||||false|false&#8221; locked=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;4.22.2&#8243; _module_preset=&#8221;default&#8221; custom_padding_tablet=&#8221;|190px|||false|false&#8221; custom_padding_phone=&#8221;|30px|||false|false&#8221; custom_padding_last_edited=&#8221;on|tablet&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_text _builder_version=&#8221;4.22.2&#8243; _module_preset=&#8221;default&#8221; header_font=&#8221;Space Grotesk|300|||||||&#8221; header_text_color=&#8221;#18e8dd&#8221; header_font_size=&#8221;20px&#8221; header_line_height=&#8221;1.4em&#8221; header_font_size_tablet=&#8221;17px&#8221; header_font_size_phone=&#8221;15px&#8221; header_font_size_last_edited=&#8221;on|phone&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<h1>CUSTOMER EXPERIENCE<\/h1>\n<p>[\/et_pb_text][et_pb_text _builder_version=&#8221;4.22.2&#8243; _module_preset=&#8221;default&#8221; header_2_font=&#8221;Space Grotesk||||||||&#8221; header_2_text_color=&#8221;#FFFFFF&#8221; header_2_font_size=&#8221;54px&#8221; header_2_line_height=&#8221;1.1em&#8221; custom_margin_tablet=&#8221;-20px||15px||false|false&#8221; custom_margin_phone=&#8221;-20px|40px|15px||false|false&#8221; custom_margin_last_edited=&#8221;on|tablet&#8221; header_2_font_size_tablet=&#8221;40px&#8221; header_2_font_size_phone=&#8221;25px&#8221; header_2_font_size_last_edited=&#8221;on|desktop&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<h2>CRM Solutions to Improve Customer Relationships and Increase Sales<\/h2>\n<p>[\/et_pb_text][et_pb_text _builder_version=&#8221;4.22.2&#8243; _module_preset=&#8221;default&#8221; text_font=&#8221;Space Grotesk|300|||||||&#8221; text_text_color=&#8221;#FFFFFF&#8221; text_font_size=&#8221;18px&#8221; text_line_height=&#8221;1.4em&#8221; custom_padding_tablet=&#8221;&#8221; custom_padding_phone=&#8221;|40px|||false|false&#8221; custom_padding_last_edited=&#8221;on|phone&#8221; text_font_size_tablet=&#8221;18px&#8221; text_font_size_phone=&#8221;15px&#8221; text_font_size_last_edited=&#8221;on|phone&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p>Qualified leads mean more closed deals. Discover the software that automates and enhances your company&#8217;s client management. <\/p>\n<p>[\/et_pb_text][et_pb_button button_url=&#8221;#crm-solutions&#8221; button_text=&#8221;VIEW SOLUTIONS&#8221; button_alignment=&#8221;left&#8221; _builder_version=&#8221;4.23.1&#8243; _module_preset=&#8221;default&#8221; custom_button=&#8221;on&#8221; button_text_size=&#8221;18px&#8221; button_text_color=&#8221;#8a0dc0&#8243; button_bg_color=&#8221;#FFFFFF&#8221; button_border_color=&#8221;RGBA(255,255,255,0)&#8221; button_letter_spacing=&#8221;1px&#8221; button_font=&#8221;Space Grotesk|300|||||||&#8221; button_use_icon=&#8221;off&#8221; custom_margin=&#8221;40px||||false|false&#8221; custom_padding=&#8221;9px|30px|8px|30px|false|true&#8221; custom_padding_tablet=&#8221;7px||6px||false|false&#8221; custom_padding_phone=&#8221;5px||4px||false|false&#8221; custom_padding_last_edited=&#8221;on|desktop&#8221; button_text_size_tablet=&#8221;17px&#8221; button_text_size_phone=&#8221;15px&#8221; 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_builder_version=&#8221;4.22.1&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_text _builder_version=&#8221;4.23.1&#8243; _module_preset=&#8221;default&#8221; header_line_height=&#8221;1.2em&#8221; header_2_font=&#8221;Space Grotesk||||||||&#8221; header_2_text_align=&#8221;center&#8221; header_2_font_size=&#8221;40px&#8221; header_2_line_height=&#8221;1.2em&#8221; custom_padding=&#8221;|90px||90px|false|true&#8221; custom_padding_tablet=&#8221;|50px||50px|false|true&#8221; custom_padding_phone=&#8221;|0px||0px|false|true&#8221; custom_padding_last_edited=&#8221;on|phone&#8221; header_2_font_size_tablet=&#8221;33px&#8221; header_2_font_size_phone=&#8221;23px&#8221; header_2_font_size_last_edited=&#8221;on|tablet&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<h2>Turn your business into an extremely effective machine for acquiring and retaining customers<\/h2>\n<p>[\/et_pb_text][et_pb_image src=&#8221;https:\/\/pontualsolutions.com\/wp-content\/uploads\/2023\/09\/divisor-pontual.png&#8221; 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chiac_state=&#8221;on&#8221; chiac_r_icon_rotate=&#8221;on&#8221; _builder_version=&#8221;4.22.2&#8243; _module_preset=&#8221;default&#8221; custom_css_chiac_item_title_main_css=&#8221;margin-left: -20px !important;&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<ul>\n<li>Creation and management of sales processes.<\/li>\n<li>Recording of activities performed, including client visits.<\/li>\n<li>History of all actions taken and documents\/emails related to each process.<\/li>\n<li>Visualization of personal business pipeline.<\/li>\n<li>Automatic notifications of new processes, pending processes, and tasks to be completed.<\/li>\n<li>Shared agenda synchronized with Outlook and Gmail.<\/li>\n<li>Available email templates.<\/li>\n<li>Access to shared document library.<\/li>\n<\/ul>\n<p>[\/chiac_divi_accordions_item][chiac_divi_accordions_item title=&#8221;Sales Managers&#8221; chiac_subtitle_state=&#8221;off&#8221; chiac_select_fonticon=&#8221;&#xe0df;||divi||400&#8243; chiac_state=&#8221;off&#8221; 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text_text_color=&#8221;#000000&#8243; text_font_size=&#8221;17px&#8221; text_line_height=&#8221;1.4em&#8221; text_orientation=&#8221;center&#8221; custom_margin=&#8221;30px||45px||false|false&#8221; custom_margin_tablet=&#8221;50px||20px||false|false&#8221; custom_margin_phone=&#8221;40px||20px||false|false&#8221; custom_margin_last_edited=&#8221;on|phone&#8221; custom_padding=&#8221;|90px||90px|false|true&#8221; custom_padding_tablet=&#8221;|20px||20px|false|true&#8221; custom_padding_phone=&#8221;|0px||0px|false|true&#8221; custom_padding_last_edited=&#8221;on|desktop&#8221; text_font_size_tablet=&#8221;16px&#8221; text_font_size_phone=&#8221;15px&#8221; text_font_size_last_edited=&#8221;on|tablet&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p>A CRM strategy involves defining the various pre- and post-sales processes necessary for a company to manage the entire cycle of relationships with current and potential clients.<\/p>\n<p>For everything to work, it&#8217;s necessary to understand the customer journey, identify the processes that best suit each stage, find compatible technology, and align the entire operation with the sales, marketing, and customer support departments.<\/p>\n<p><strong>The goal is to set up a scalable system, bringing more and more people into the flow with the ability to convert these contacts into loyal customers!<\/strong><\/p>\n<p>[\/et_pb_text][et_pb_button button_url=&#8221;#form&#8221; 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_module_preset=&#8221;default&#8221; text_font=&#8221;Space Grotesk|300|||||||&#8221; text_text_color=&#8221;#000000&#8243; text_font_size=&#8221;16px&#8221; text_line_height=&#8221;1.4em&#8221; custom_margin=&#8221;||||false|false&#8221; custom_margin_tablet=&#8221;||||false|false&#8221; custom_margin_phone=&#8221;||||false|false&#8221; custom_margin_last_edited=&#8221;on|phone&#8221; custom_padding=&#8221;||||false|false&#8221; custom_padding_tablet=&#8221;|70px||70px|false|true&#8221; custom_padding_phone=&#8221;|30px||30px|false|true&#8221; custom_padding_last_edited=&#8221;on|tablet&#8221; text_font_size_tablet=&#8221;16px&#8221; text_font_size_phone=&#8221;15px&#8221; text_font_size_last_edited=&#8221;on|phone&#8221; text_orientation_tablet=&#8221;center&#8221; text_orientation_phone=&#8221;center&#8221; text_orientation_last_edited=&#8221;on|tablet&#8221; locked=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p>Through a CRM capable of recording sales opportunities (SOs) in the system as soon as they are generated, regardless of the source, you will be faster in the commercial approach and increase the likelihood of closing deals.<\/p>\n<p>[\/et_pb_text][\/et_pb_column][et_pb_column type=&#8221;1_2&#8243; 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text_font_size_phone=&#8221;15px&#8221; text_font_size_last_edited=&#8221;on|phone&#8221; header_3_font_size_tablet=&#8221;23px&#8221; header_3_font_size_phone=&#8221;23px&#8221; header_3_font_size_last_edited=&#8221;on|desktop&#8221; header_3_line_height_tablet=&#8221;1.5em&#8221; header_3_line_height_phone=&#8221;1.5em&#8221; header_3_line_height_last_edited=&#8221;on|desktop&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<h3>More Value Delivered<\/h3>\n<p>Automate repetitive tasks such as sending follow-up emails, scheduling meetings, or creating proposals and gain time for activities that bring more value to your leads and clients.<\/p>\n<p>[\/et_pb_text][\/et_pb_column][et_pb_column type=&#8221;1_3&#8243; _builder_version=&#8221;4.22.1&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_image src=&#8221;https:\/\/pontualsolutions.com\/wp-content\/uploads\/2023\/10\/pipeline-organizado.png&#8221; title_text=&#8221;Organized-Pipeline&#8221; align=&#8221;center&#8221; 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On a single platform, you can record completed tasks, have a clear view of opportunities, update their status, and share this information with the entire team in real-time. <\/p>\n<p>[\/et_pb_text][\/et_pb_column][et_pb_column type=&#8221;1_3&#8243; _builder_version=&#8221;4.22.1&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_image src=&#8221;https:\/\/pontualsolutions.com\/wp-content\/uploads\/2023\/10\/agilidade-integracao.png&#8221; title_text=&#8221;Agility-Integration&#8221; align=&#8221;center&#8221; _builder_version=&#8221;4.22.2&#8243; _module_preset=&#8221;default&#8221; width=&#8221;30%&#8221; width_tablet=&#8221;20%&#8221; width_phone=&#8221;27%&#8221; width_last_edited=&#8221;on|phone&#8221; locked=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221;][\/et_pb_image][et_pb_text _builder_version=&#8221;4.22.2&#8243; _module_preset=&#8221;default&#8221; text_font=&#8221;Space Grotesk|300|||||||&#8221; text_text_color=&#8221;#000000&#8243; 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custom_padding_phone=&#8221;|0px||0px|false|true&#8221; custom_padding_last_edited=&#8221;on|desktop&#8221; text_font_size_tablet=&#8221;16px&#8221; text_font_size_phone=&#8221;15px&#8221; text_font_size_last_edited=&#8221;on|tablet&#8221; text_orientation_tablet=&#8221;center&#8221; text_orientation_phone=&#8221;center&#8221; text_orientation_last_edited=&#8221;on|phone&#8221; locked=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p>We are CRM specialists and want to help you increase sales, improve relationships and proximity with clients, and provide excellent support.<\/p>\n<p>Contact us for a personalized demonstration and discover the potential of CRM and our ToBeFlow solution to transform your business.<\/p>\n<p>[\/et_pb_text][et_pb_button button_url=&#8221;#form&#8221; button_text=&#8221;REQUEST INFORMATION&#8221; button_alignment=&#8221;left&#8221; button_alignment_tablet=&#8221;center&#8221; button_alignment_phone=&#8221;center&#8221; button_alignment_last_edited=&#8221;on|phone&#8221; 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header_2_line_height=&#8221;1.2em&#8221; custom_padding_tablet=&#8221;|30px||30px|false|true&#8221; custom_padding_phone=&#8221;|20px||20px|false|true&#8221; custom_padding_last_edited=&#8221;on|phone&#8221; header_text_align_tablet=&#8221;center&#8221; header_text_align_phone=&#8221;center&#8221; header_text_align_last_edited=&#8221;on|tablet&#8221; header_2_font_size_tablet=&#8221;33px&#8221; header_2_font_size_phone=&#8221;23px&#8221; header_2_font_size_last_edited=&#8221;on|tablet&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<h2>Talk to Us<\/h2>\n<p>[\/et_pb_text][et_pb_image src=&#8221;https:\/\/pontualsolutions.com\/wp-content\/uploads\/2023\/09\/separador-pontual.jpg&#8221; title_text=&#8221;Pontual-Divider&#8221; align=&#8221;center&#8221; _builder_version=&#8221;4.22.2&#8243; _module_preset=&#8221;default&#8221; custom_margin=&#8221;-15px||||false|false&#8221; custom_margin_tablet=&#8221;-15px||||false|false&#8221; custom_margin_phone=&#8221;-15px||||false|false&#8221; custom_margin_last_edited=&#8221;on|desktop&#8221; global_colors_info=&#8221;{}&#8221;][\/et_pb_image][et_pb_text content_tablet=&#8221;<\/p>\n<p>Fill out the form below to request a meeting, schedule consulting, or see a demo. Count on a team of specialized consultants at your disposal to assist you. <\/p>\n<p>&#8221; content_phone=&#8221;<\/p>\n<p>Fill out the form below to request a meeting, schedule consulting, or see a demo. 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chiac_i_title_line_height_phone=&#8221;1.2em&#8221; chiac_i_title_line_height_last_edited=&#8221;on|desktop&#8221; border_color_all_chiac_i_header=&#8221;RGBA(255,255,255,0)&#8221; border_radii_chiac_i_item=&#8221;on|7px|7px|7px|7px&#8221; border_width_all_chiac_i_item=&#8221;0px&#8221; locked=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221;][chiac_divi_accordions_item title=&#8221;What is Customer Relationship Management (CRM)?&#8221; chiac_subtitle_state=&#8221;off&#8221; chiac_l_icon_state=&#8221;off&#8221; chiac_state=&#8221;on&#8221; chiac_r_icon_rotate=&#8221;on&#8221; _builder_version=&#8221;4.23.1&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;]CRMs (Customer Relationship Management) are technological systems and tools whose aim is to automate and simplify all tasks related to Customer Relationship Management.<\/p>\n<p>By centralizing all the information and contact history, a CRM like ToBeFlow turns potential customers into businesses and helps retain current customers through features such as:<\/p>\n<ul>\n<li>Analysis of the sales pipeline and objectives;<\/li>\n<li>Simplified management of the sales cycle and OPVs (Opportunities to Sell);<\/li>\n<li>Management of leads and commercial processes;<\/li>\n<li>Integrations and tracking of campaigns;<\/li>\n<li>Creation of proposals;<\/li>\n<li>Tracking of the business portfolio;<\/li>\n<li>Assertiveness in collections. <\/li>\n<\/ul>\n<p>[\/chiac_divi_accordions_item][chiac_divi_accordions_item title=&#8221;What are the advantages of a CRM?&#8221; 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Discover the software that automates and enhances your company&#8217;s client management. Turn your business into an extremely effective machine for acquiring and retaining customersImplementing CRM software helps automate and accelerate all processes related to customer relationship management, from prospecting to [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_et_pb_use_builder":"on","_et_pb_old_content":"","_et_gb_content_width":"","footnotes":""},"folder":[12],"class_list":["post-324315","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/pontualsolutions.com\/en\/wp-json\/wp\/v2\/pages\/324315","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/pontualsolutions.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/pontualsolutions.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/pontualsolutions.com\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/pontualsolutions.com\/en\/wp-json\/wp\/v2\/comments?post=324315"}],"version-history":[{"count":9,"href":"https:\/\/pontualsolutions.com\/en\/wp-json\/wp\/v2\/pages\/324315\/revisions"}],"predecessor-version":[{"id":327840,"href":"https:\/\/pontualsolutions.com\/en\/wp-json\/wp\/v2\/pages\/324315\/revisions\/327840"}],"wp:attachment":[{"href":"https:\/\/pontualsolutions.com\/en\/wp-json\/wp\/v2\/media?parent=324315"}],"wp:term":[{"taxonomy":"folder","embeddable":true,"href":"https:\/\/pontualsolutions.com\/en\/wp-json\/wp\/v2\/folder?post=324315"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}