{"id":324549,"date":"2023-09-14T12:59:21","date_gmt":"2023-09-14T11:59:21","guid":{"rendered":"https:\/\/pontualsolutions.com\/support\/"},"modified":"2025-07-22T10:01:27","modified_gmt":"2025-07-22T09:01:27","slug":"support","status":"publish","type":"page","link":"https:\/\/pontualsolutions.com\/en\/support\/","title":{"rendered":"Support"},"content":{"rendered":"<p>[et_pb_section fb_built=&#8221;1&#8243; custom_padding_last_edited=&#8221;on|desktop&#8221; _builder_version=&#8221;4.22.1&#8243; _module_preset=&#8221;default&#8221; background_enable_color=&#8221;off&#8221; background_image=&#8221;https:\/\/pontualsolutions.com\/wp-content\/uploads\/2023\/09\/pontual-suporte-background.jpg&#8221; custom_padding=&#8221;80px||80px||true|false&#8221; custom_padding_tablet=&#8221;60px||60px||true|false&#8221; custom_padding_phone=&#8221;40px||40px||true|false&#8221; background_last_edited=&#8221;on|tablet&#8221; background_image_tablet=&#8221;https:\/\/pontualsolutions.com\/wp-content\/uploads\/2023\/09\/background-suporte-tablet.jpg&#8221; background_image_phone=&#8221;https:\/\/pontualsolutions.com\/wp-content\/uploads\/2023\/09\/background-suporte-mobile.jpg&#8221; background_enable_image_tablet=&#8221;on&#8221; background_enable_image_phone=&#8221;on&#8221; locked=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_row custom_padding_last_edited=&#8221;off|desktop&#8221; module_class=&#8221;blocos-width banner-cabecalho&#8221; _builder_version=&#8221;4.22.2&#8243; _module_preset=&#8221;default&#8221; custom_padding=&#8221;||||false|false&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;4.22.2&#8243; _module_preset=&#8221;default&#8221; custom_padding=&#8221;||||false|false&#8221; custom_padding_tablet=&#8221;|190px|||false|false&#8221; custom_padding_phone=&#8221;|30px|||false|false&#8221; custom_padding_last_edited=&#8221;on|phone&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_text _builder_version=&#8221;4.22.2&#8243; _module_preset=&#8221;default&#8221; header_font=&#8221;Space Grotesk|300|||||||&#8221; header_text_color=&#8221;#18e8dd&#8221; header_font_size=&#8221;20px&#8221; header_line_height=&#8221;1.4em&#8221; header_font_size_tablet=&#8221;17px&#8221; header_font_size_phone=&#8221;15px&#8221; header_font_size_last_edited=&#8221;on|phone&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<h1>SUPPORT<\/h1>\n<p>[\/et_pb_text][et_pb_text _builder_version=&#8221;4.22.2&#8243; _module_preset=&#8221;default&#8221; header_2_font=&#8221;Space Grotesk||||||||&#8221; header_2_text_color=&#8221;#FFFFFF&#8221; header_2_font_size=&#8221;54px&#8221; header_2_line_height=&#8221;1.1em&#8221; custom_margin_tablet=&#8221;-20px||15px||false|false&#8221; custom_margin_phone=&#8221;-20px|50px|15px||false|false&#8221; custom_margin_last_edited=&#8221;on|tablet&#8221; header_2_font_size_tablet=&#8221;40px&#8221; header_2_font_size_phone=&#8221;25px&#8221; header_2_font_size_last_edited=&#8221;on|phone&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<h2>How Can We Help You?<\/h2>\n<p>[\/et_pb_text][et_pb_text _builder_version=&#8221;4.22.2&#8243; _module_preset=&#8221;default&#8221; text_font=&#8221;Space Grotesk|300|||||||&#8221; text_text_color=&#8221;#FFFFFF&#8221; text_font_size=&#8221;18px&#8221; text_line_height=&#8221;1.4em&#8221; custom_padding_tablet=&#8221;&#8221; custom_padding_phone=&#8221;|40px|||false|false&#8221; custom_padding_last_edited=&#8221;on|phone&#8221; text_font_size_tablet=&#8221;17px&#8221; text_font_size_phone=&#8221;15px&#8221; text_font_size_last_edited=&#8221;on|phone&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p>PONTUAL is here to provide you with all the assistance you need. Don&#8217;t hesitate to contact us for support in executing functionalities, resolving bugs, or evolving your software and hardware solutions. <\/p>\n<p>[\/et_pb_text][ba_dual_button btn_a_text=&#8221;REQUEST SUPPORT&#8221; btn_a_link=&#8221;#form-suporte&#8221; btn_b_text=&#8221;REMOTE ACCESS&#8221; btn_b_link=&#8221;https:\/\/startcontrol.com\/pin.php&#8221; btn_b_link_target=&#8221;_blank&#8221; button_gap=&#8221;35px&#8221; btn_alignment_tablet=&#8221;center&#8221; btn_alignment_phone=&#8221;center&#8221; btn_alignment_last_edited=&#8221;on|tablet&#8221; button_gap_tablet=&#8221;25px&#8221; button_gap_phone=&#8221;15px&#8221; button_gap_last_edited=&#8221;on|desktop&#8221; _builder_version=&#8221;4.22.2&#8243; _module_preset=&#8221;default&#8221; custom_btn_a=&#8221;on&#8221; btn_a_text_size=&#8221;18px&#8221; btn_a_text_color=&#8221;#880dbe&#8221; btn_a_bg_color=&#8221;#FFFFFF&#8221; btn_a_border_width=&#8221;0px&#8221; btn_a_letter_spacing=&#8221;1px&#8221; btn_a_font=&#8221;Space Grotesk|300|||||||&#8221; btn_a_use_icon=&#8221;off&#8221; btn_a_custom_padding=&#8221;11px|30px|9px|30px|false|false&#8221; btn_a_custom_padding_tablet=&#8221;11px|30px|9px|30px|false|false&#8221; btn_a_custom_padding_phone=&#8221;11px|15px|9px|15px|false|false&#8221; btn_a_custom_padding_last_edited=&#8221;on|phone&#8221; custom_btn_b=&#8221;on&#8221; btn_b_text_size=&#8221;18px&#8221; btn_b_text_color=&#8221;#000000&#8243; btn_b_bg_color=&#8221;#18e8dd&#8221; btn_b_border_width=&#8221;0px&#8221; btn_b_border_radius=&#8221;3px&#8221; btn_b_letter_spacing=&#8221;1px&#8221; btn_b_font=&#8221;Space Grotesk|300|||||||&#8221; btn_b_use_icon=&#8221;off&#8221; btn_b_custom_padding=&#8221;11px|30px|9px|30px|false|false&#8221; btn_b_custom_padding_tablet=&#8221;11px|30px|9px|30px|false|false&#8221; btn_b_custom_padding_phone=&#8221;|15px||15px|false|false&#8221; btn_b_custom_padding_last_edited=&#8221;on|phone&#8221; custom_margin=&#8221;40px||||false|false&#8221; custom_margin_tablet=&#8221;32px||||false|false&#8221; custom_margin_phone=&#8221;30px||0px||false|false&#8221; custom_margin_last_edited=&#8221;on|tablet&#8221; btn_a_text_size_tablet=&#8221;16px&#8221; btn_a_text_size_phone=&#8221;12px&#8221; btn_a_text_size_last_edited=&#8221;on|phone&#8221; btn_b_text_size_tablet=&#8221;16px&#8221; btn_b_text_size_phone=&#8221;12px&#8221; btn_b_text_size_last_edited=&#8221;on|phone&#8221; locked=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221; btn_a_bg_color__hover_enabled=&#8221;on|hover&#8221; btn_a_bg_color__hover=&#8221;#880dbe&#8221; btn_a_bg_enable_color__hover=&#8221;on&#8221; btn_a_text_color__hover_enabled=&#8221;on|hover&#8221; btn_a_text_color__hover=&#8221;#FFFFFF&#8221; btn_b_text_color__hover_enabled=&#8221;on|desktop&#8221; btn_b_bg_color__hover_enabled=&#8221;on|hover&#8221; btn_b_bg_color__hover=&#8221;#FFFFFF&#8221; btn_b_bg_enable_color__hover=&#8221;on&#8221; btn_b_text_color__hover=&#8221;#880dbe&#8221;][\/ba_dual_button][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=&#8221;1&#8243; custom_padding_last_edited=&#8221;on|tablet&#8221; disabled_on=&#8221;off|off|off&#8221; _builder_version=&#8221;4.23.1&#8243; _module_preset=&#8221;default&#8221; background_color=&#8221;#f7eefa&#8221; custom_margin=&#8221;||-25px||false|false&#8221; custom_margin_tablet=&#8221;||-45px||false|false&#8221; custom_margin_phone=&#8221;||-40px||false|false&#8221; custom_margin_last_edited=&#8221;on|desktop&#8221; custom_padding=&#8221;||0px||false|false&#8221; custom_padding_tablet=&#8221;50px||||false|false&#8221; custom_padding_phone=&#8221;40px||||false|false&#8221; locked=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_row custom_padding_last_edited=&#8221;off|desktop&#8221; disabled_on=&#8221;on|on|on&#8221; module_class=&#8221;blocos-width&#8221; _builder_version=&#8221;4.23.1&#8243; _module_preset=&#8221;default&#8221; custom_margin_tablet=&#8221;-30px||||false|false&#8221; custom_margin_phone=&#8221;-30px||||false|false&#8221; custom_margin_last_edited=&#8221;off|desktop&#8221; custom_padding=&#8221;||||false|false&#8221; custom_padding_tablet=&#8221;||||false|false&#8221; custom_padding_phone=&#8221;||||false|false&#8221; disabled=&#8221;on&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;4.23.1&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_image src=&#8221;https:\/\/pontualsolutions.com\/wp-content\/uploads\/2025\/05\/AI-Session-PONTUAL.jpg&#8221; alt=&#8221;Free Ebook Implementation of ERP in Industry&#8221; title_text=&#8221;banner-IA-Session-PONTUALxMICROSOFT&#8221; url=&#8221;https:\/\/pontualsolutions.com\/?page_id=322571&#8243; align=&#8221;center&#8221; src_tablet=&#8221;https:\/\/pontualsolutions.com\/wp-content\/uploads\/2025\/05\/AI-Session-PONTUAL.jpg&#8221; src_phone=&#8221;https:\/\/pontualsolutions.com\/wp-content\/uploads\/2025\/05\/banner-IA-Session-PONTUALxMICROSOFT.jpg&#8221; src_last_edited=&#8221;on|phone&#8221; module_id=&#8221;ebook-industria&#8221; _builder_version=&#8221;4.23.1&#8243; _module_preset=&#8221;default&#8221; width=&#8221;80%&#8221; width_tablet=&#8221;100%&#8221; width_phone=&#8221;80%&#8221; width_last_edited=&#8221;on|desktop&#8221; animation_style=&#8221;flip&#8221; animation_delay=&#8221;200ms&#8221; global_colors_info=&#8221;{}&#8221;][\/et_pb_image][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=&#8221;1&#8243; custom_padding_last_edited=&#8221;on|phone&#8221; _builder_version=&#8221;4.23.1&#8243; _module_preset=&#8221;default&#8221; background_color=&#8221;#f7eefa&#8221; custom_padding=&#8221;50px||70px||false|false&#8221; custom_padding_tablet=&#8221;40px||40px||true|false&#8221; custom_padding_phone=&#8221;30px||33px||false|false&#8221; locked=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_row module_id=&#8221;form-suporte&#8221; module_class=&#8221;blocos-width&#8221; _builder_version=&#8221;4.22.1&#8243; _module_preset=&#8221;default&#8221; locked=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;4.22.1&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_text _builder_version=&#8221;4.22.2&#8243; _module_preset=&#8221;default&#8221; header_line_height=&#8221;1.2em&#8221; header_2_font=&#8221;Space Grotesk||||||||&#8221; header_2_text_align=&#8221;center&#8221; header_2_font_size=&#8221;40px&#8221; header_2_line_height=&#8221;1.4em&#8221; custom_padding=&#8221;|150px||150px|false|true&#8221; custom_padding_tablet=&#8221;|50px||50px|false|true&#8221; custom_padding_phone=&#8221;|0px||0px|false|true&#8221; custom_padding_last_edited=&#8221;on|phone&#8221; header_2_font_size_tablet=&#8221;33px&#8221; header_2_font_size_phone=&#8221;23px&#8221; header_2_font_size_last_edited=&#8221;on|tablet&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<h2>Fill out the Form to Open a Support Ticket<\/h2>\n<p>[\/et_pb_text][et_pb_image src=&#8221;https:\/\/pontualsolutions.com\/wp-content\/uploads\/2023\/09\/pontual-separador.webp&#8221; title_text=&#8221;Punctual-Separator&#8221; align=&#8221;center&#8221; _builder_version=&#8221;4.22.1&#8243; _module_preset=&#8221;default&#8221; custom_margin=&#8221;-15px||||false|false&#8221; custom_margin_tablet=&#8221;-15px||||false|false&#8221; custom_margin_phone=&#8221;-15px||||false|false&#8221; custom_margin_last_edited=&#8221;on|desktop&#8221; global_colors_info=&#8221;{}&#8221;][\/et_pb_image][et_pb_text _builder_version=&#8221;4.22.2&#8243; _module_preset=&#8221;default&#8221; text_font=&#8221;Space Grotesk|300|||||||&#8221; text_text_color=&#8221;#000000&#8243; text_font_size=&#8221;17px&#8221; text_line_height=&#8221;1.4em&#8221; text_orientation=&#8221;center&#8221; custom_margin=&#8221;50px||20px||false|false&#8221; custom_margin_tablet=&#8221;50px||20px||false|false&#8221; custom_margin_phone=&#8221;40px||20px||false|false&#8221; custom_margin_last_edited=&#8221;on|phone&#8221; custom_padding=&#8221;|150px||150px|false|true&#8221; custom_padding_tablet=&#8221;|20px||20px|false|true&#8221; custom_padding_phone=&#8221;|0px||0px|false|true&#8221; custom_padding_last_edited=&#8221;on|desktop&#8221; text_font_size_tablet=&#8221;16px&#8221; text_font_size_phone=&#8221;15px&#8221; text_font_size_last_edited=&#8221;on|tablet&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p>After submitting your request, you will be contacted shortly by one of our technicians or sales representatives, depending on the matter.<\/p>\n<p>[\/et_pb_text][et_pb_code disabled_on=&#8221;off|off|off&#8221; _builder_version=&#8221;4.23.1&#8243; _module_preset=&#8221;default&#8221; custom_padding=&#8221;40px|30px||30px|false|false&#8221; custom_padding_tablet=&#8221;25px|0px||0px|false|false&#8221; custom_padding_phone=&#8221;15px|10px||10px|false|false&#8221; custom_padding_last_edited=&#8221;on|phone&#8221; hover_enabled=&#8221;0&#8243; locked=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221; sticky_enabled=&#8221;0&#8243;]<iframe src=\"https:\/\/pontualapi-public.tobeflow.com\/Tickets\/Support\" style=\"border:0px #ffffff none;\" name=\"suporte\" scrolling=\"no\" frameborder=\"0\" marginheight=\"0px\" marginwidth=\"0px\" height=\"890px\" width=\"100%\" allowfullscreen=\"\"><\/iframe>[\/et_pb_code][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=&#8221;1&#8243; custom_padding_last_edited=&#8221;on|desktop&#8221; _builder_version=&#8221;4.22.1&#8243; _module_preset=&#8221;default&#8221; background_color=&#8221;RGBA(255,255,255,0)&#8221; custom_padding=&#8221;70px||70px||true|false&#8221; custom_padding_tablet=&#8221;40px||40px||true|false&#8221; custom_padding_phone=&#8221;30px||30px||true|false&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_row custom_padding_last_edited=&#8221;on|tablet&#8221; module_class=&#8221;blocos-width&#8221; _builder_version=&#8221;4.22.1&#8243; _module_preset=&#8221;default&#8221; custom_margin_last_edited=&#8221;off|tablet&#8221; custom_padding_tablet=&#8221;||0px||false|false&#8221; custom_padding_phone=&#8221;||0px||false|false&#8221; locked=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;4.22.1&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_text _builder_version=&#8221;4.22.1&#8243; _module_preset=&#8221;default&#8221; header_line_height=&#8221;1.2em&#8221; header_2_font=&#8221;Space Grotesk||||||||&#8221; header_2_text_align=&#8221;center&#8221; header_2_font_size=&#8221;40px&#8221; header_2_line_height=&#8221;1.4em&#8221; custom_padding=&#8221;|90px||90px|false|true&#8221; custom_padding_tablet=&#8221;|50px||50px|false|true&#8221; custom_padding_phone=&#8221;|0px||0px|false|true&#8221; custom_padding_last_edited=&#8221;on|phone&#8221; header_2_font_size_tablet=&#8221;33px&#8221; header_2_font_size_phone=&#8221;23px&#8221; header_2_font_size_last_edited=&#8221;on|tablet&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<h2>How Does Support Work?<\/h2>\n<p>[\/et_pb_text][et_pb_image src=&#8221;https:\/\/pontualsolutions.com\/wp-content\/uploads\/2023\/09\/pontual-separador.webp&#8221; title_text=&#8221;Punctual-Separator&#8221; align=&#8221;center&#8221; _builder_version=&#8221;4.22.1&#8243; _module_preset=&#8221;default&#8221; custom_margin=&#8221;-15px||||false|false&#8221; custom_margin_tablet=&#8221;-15px||||false|false&#8221; custom_margin_phone=&#8221;-15px||||false|false&#8221; custom_margin_last_edited=&#8221;on|desktop&#8221; global_colors_info=&#8221;{}&#8221;][\/et_pb_image][et_pb_text _builder_version=&#8221;4.22.1&#8243; _module_preset=&#8221;default&#8221; text_font=&#8221;Space Grotesk|300|||||||&#8221; text_text_color=&#8221;#000000&#8243; text_font_size=&#8221;17px&#8221; text_line_height=&#8221;1.4em&#8221; text_orientation=&#8221;center&#8221; custom_margin=&#8221;50px||20px||false|false&#8221; custom_margin_tablet=&#8221;50px||20px||false|false&#8221; custom_margin_phone=&#8221;40px||20px||false|false&#8221; custom_margin_last_edited=&#8221;on|phone&#8221; custom_padding=&#8221;|150px||150px|false|true&#8221; custom_padding_tablet=&#8221;|20px||20px|false|true&#8221; custom_padding_phone=&#8221;|20px||20px|false|true&#8221; custom_padding_last_edited=&#8221;on|desktop&#8221; text_font_size_tablet=&#8221;16px&#8221; text_font_size_phone=&#8221;15px&#8221; text_font_size_last_edited=&#8221;on|tablet&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p>Depending on the need, our clients can obtain support through hour packs, support and assistance contracts, or purchase of individual hours.<\/p>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=&#8221;1_3,1_3,1_3&#8243; custom_padding_last_edited=&#8221;on|phone&#8221; module_class=&#8221;blocos-width&#8221; _builder_version=&#8221;4.22.1&#8243; _module_preset=&#8221;default&#8221; custom_margin_tablet=&#8221;&#8221; custom_margin_phone=&#8221;&#8221; custom_margin_last_edited=&#8221;on|tablet&#8221; custom_padding=&#8221;12px||||false|false&#8221; custom_padding_tablet=&#8221;10px||||false|false&#8221; custom_padding_phone=&#8221;1px||||false|false&#8221; animation_style=&#8221;fade&#8221; locked=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;1_3&#8243; _builder_version=&#8221;4.22.1&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_image src=&#8221;https:\/\/pontualsolutions.com\/wp-content\/uploads\/2023\/09\/criacao-ticket-suporte.jpg&#8221; title_text=&#8221;Support-Ticket-Creation&#8221; show_bottom_space=&#8221;off&#8221; align=&#8221;center&#8221; _builder_version=&#8221;4.22.1&#8243; _module_preset=&#8221;default&#8221; width=&#8221;80%&#8221; width_tablet=&#8221;45%&#8221; width_phone=&#8221;80%&#8221; width_last_edited=&#8221;on|phone&#8221; global_colors_info=&#8221;{}&#8221;][\/et_pb_image][et_pb_text _builder_version=&#8221;4.22.1&#8243; _module_preset=&#8221;default&#8221; text_font=&#8221;Space Grotesk|300|||||||&#8221; text_text_color=&#8221;#000000&#8243; text_font_size=&#8221;17px&#8221; text_line_height=&#8221;1.4em&#8221; text_orientation=&#8221;center&#8221; custom_margin=&#8221;20px||||false|false&#8221; custom_margin_tablet=&#8221;20px||20px||false|false&#8221; custom_margin_phone=&#8221;10px||15px||false|false&#8221; custom_margin_last_edited=&#8221;on|phone&#8221; custom_padding=&#8221;||||false|true&#8221; custom_padding_tablet=&#8221;|20px||20px|false|true&#8221; custom_padding_phone=&#8221;|20px||20px|false|true&#8221; custom_padding_last_edited=&#8221;on|desktop&#8221; text_font_size_tablet=&#8221;16px&#8221; text_font_size_phone=&#8221;15px&#8221; text_font_size_last_edited=&#8221;on|tablet&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p>Ticket creation through the website or client portal<\/p>\n<p>[\/et_pb_text][\/et_pb_column][et_pb_column type=&#8221;1_3&#8243; _builder_version=&#8221;4.22.1&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_image src=&#8221;https:\/\/pontualsolutions.com\/wp-content\/uploads\/2023\/09\/analise-suporte.jpg&#8221; title_text=&#8221;Support-Analysis&#8221; show_bottom_space=&#8221;off&#8221; align=&#8221;center&#8221; _builder_version=&#8221;4.22.1&#8243; _module_preset=&#8221;default&#8221; width=&#8221;80%&#8221; width_tablet=&#8221;45%&#8221; width_phone=&#8221;80%&#8221; width_last_edited=&#8221;on|phone&#8221; global_colors_info=&#8221;{}&#8221;][\/et_pb_image][et_pb_text _builder_version=&#8221;4.22.1&#8243; _module_preset=&#8221;default&#8221; text_font=&#8221;Space Grotesk|300|||||||&#8221; text_text_color=&#8221;#000000&#8243; text_font_size=&#8221;17px&#8221; text_line_height=&#8221;1.4em&#8221; text_orientation=&#8221;center&#8221; custom_margin=&#8221;20px||||false|false&#8221; custom_margin_tablet=&#8221;20px||20px||false|false&#8221; custom_margin_phone=&#8221;10px||20px||false|false&#8221; custom_margin_last_edited=&#8221;on|phone&#8221; custom_padding=&#8221;||||false|true&#8221; custom_padding_tablet=&#8221;|20px||20px|false|true&#8221; custom_padding_phone=&#8221;|20px||20px|false|true&#8221; custom_padding_last_edited=&#8221;on|desktop&#8221; text_font_size_tablet=&#8221;16px&#8221; text_font_size_phone=&#8221;15px&#8221; text_font_size_last_edited=&#8221;on|tablet&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p>Our team analyzes the request and performs the necessary technical intervention or consultancy<\/p>\n<p>[\/et_pb_text][\/et_pb_column][et_pb_column type=&#8221;1_3&#8243; _builder_version=&#8221;4.22.1&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_image src=&#8221;https:\/\/pontualsolutions.com\/wp-content\/uploads\/2023\/09\/acompanhamento-ticket-portal-cliente.jpg&#8221; title_text=&#8221;Ticket-Tracking-Client-Portal&#8221; show_bottom_space=&#8221;off&#8221; align=&#8221;center&#8221; _builder_version=&#8221;4.22.1&#8243; _module_preset=&#8221;default&#8221; width=&#8221;80%&#8221; width_tablet=&#8221;45%&#8221; width_phone=&#8221;80%&#8221; width_last_edited=&#8221;on|phone&#8221; global_colors_info=&#8221;{}&#8221;][\/et_pb_image][et_pb_text _builder_version=&#8221;4.22.1&#8243; _module_preset=&#8221;default&#8221; text_font=&#8221;Space Grotesk|300|||||||&#8221; text_text_color=&#8221;#000000&#8243; text_font_size=&#8221;17px&#8221; text_line_height=&#8221;1.4em&#8221; text_orientation=&#8221;center&#8221; custom_margin=&#8221;20px||||false|false&#8221; custom_margin_tablet=&#8221;20px||20px||false|false&#8221; custom_margin_phone=&#8221;10px||10px||false|false&#8221; custom_margin_last_edited=&#8221;on|phone&#8221; custom_padding=&#8221;||||false|true&#8221; custom_padding_tablet=&#8221;|20px||20px|false|true&#8221; custom_padding_phone=&#8221;|20px||20px|false|true&#8221; custom_padding_last_edited=&#8221;on|desktop&#8221; text_font_size_tablet=&#8221;16px&#8221; text_font_size_phone=&#8221;15px&#8221; text_font_size_last_edited=&#8221;on|tablet&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p>Track the status of the ticket at any time from the client portal<\/p>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=&#8221;1&#8243; custom_padding_last_edited=&#8221;on|phone&#8221; _builder_version=&#8221;4.22.2&#8243; _module_preset=&#8221;default&#8221; background_color=&#8221;#363636&#8243; custom_margin_tablet=&#8221;||||false|false&#8221; custom_margin_phone=&#8221;||||false|false&#8221; custom_margin_last_edited=&#8221;on|tablet&#8221; custom_padding_tablet=&#8221;20px||33px||false|false&#8221; custom_padding_phone=&#8221;20px||35px||false|false&#8221; locked=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_row custom_padding_last_edited=&#8221;off|desktop&#8221; module_class=&#8221;blocos-width&#8221; _builder_version=&#8221;4.22.1&#8243; _module_preset=&#8221;default&#8221; custom_margin_last_edited=&#8221;off|desktop&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;4.22.1&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_text _builder_version=&#8221;4.22.1&#8243; _module_preset=&#8221;default&#8221; header_line_height=&#8221;1.2em&#8221; header_2_font=&#8221;Space Grotesk||||||||&#8221; header_2_text_align=&#8221;center&#8221; header_2_text_color=&#8221;#FFFFFF&#8221; header_2_font_size=&#8221;33px&#8221; header_2_line_height=&#8221;1.4em&#8221; custom_padding=&#8221;|110px||110px|false|true&#8221; custom_padding_tablet=&#8221;|0px||0px|false|true&#8221; custom_padding_phone=&#8221;|10px||10px|false|true&#8221; custom_padding_last_edited=&#8221;on|phone&#8221; header_2_font_size_tablet=&#8221;25px&#8221; header_2_font_size_phone=&#8221;21px&#8221; header_2_font_size_last_edited=&#8221;on|tablet&#8221; locked=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<h2>Do You Need Technical Assistance?<\/h2>\n<p>[\/et_pb_text][et_pb_image src=&#8221;https:\/\/pontualsolutions.com\/wp-content\/uploads\/2023\/09\/pontual-separador.webp&#8221; title_text=&#8221;Punctual-Separator&#8221; align=&#8221;center&#8221; _builder_version=&#8221;4.22.1&#8243; _module_preset=&#8221;default&#8221; custom_margin=&#8221;-15px||||false|false&#8221; custom_margin_tablet=&#8221;-15px||||false|false&#8221; custom_margin_phone=&#8221;-15px||||false|false&#8221; custom_margin_last_edited=&#8221;on|desktop&#8221; global_colors_info=&#8221;{}&#8221;][\/et_pb_image][et_pb_text _builder_version=&#8221;4.22.2&#8243; _module_preset=&#8221;default&#8221; text_font=&#8221;Space Grotesk|300|||||||&#8221; text_text_color=&#8221;#FFFFFF&#8221; text_font_size=&#8221;17px&#8221; text_line_height=&#8221;1.4em&#8221; text_orientation=&#8221;center&#8221; custom_margin=&#8221;50px||10px||false|false&#8221; custom_margin_tablet=&#8221;50px||0px||false|false&#8221; custom_margin_phone=&#8221;40px||0px||false|false&#8221; custom_margin_last_edited=&#8221;on|phone&#8221; custom_padding=&#8221;|150px||150px|false|true&#8221; custom_padding_tablet=&#8221;|20px||20px|false|true&#8221; custom_padding_phone=&#8221;|0px||0px|false|true&#8221; custom_padding_last_edited=&#8221;on|phone&#8221; text_font_size_tablet=&#8221;16px&#8221; text_font_size_phone=&#8221;15px&#8221; text_font_size_last_edited=&#8221;on|tablet&#8221; locked=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p>If you wish to request a technical intervention, fill out the form and contact us.<\/p>\n<p>During an intervention, please grant us remote access to your system when requested by one of our technicians.<\/p>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row custom_padding_last_edited=&#8221;on|phone&#8221; module_class=&#8221;blocos-width&#8221; _builder_version=&#8221;4.22.2&#8243; _module_preset=&#8221;default&#8221; custom_padding=&#8221;15px||||false|false&#8221; custom_padding_tablet=&#8221;0px||||false|false&#8221; custom_padding_phone=&#8221;||||false|false&#8221; locked=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;4.22.1&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][ba_dual_button btn_alignment=&#8221;center&#8221; btn_a_text=&#8221;REQUEST SUPPORT&#8221; btn_a_link=&#8221;#form-suporte&#8221; btn_b_text=&#8221;REMOTE ACCESS&#8221; btn_b_link=&#8221;https:\/\/startcontrol.com\/pin.php&#8221; btn_b_link_target=&#8221;_blank&#8221; button_gap=&#8221;35px&#8221; btn_alignment_tablet=&#8221;center&#8221; btn_alignment_phone=&#8221;center&#8221; btn_alignment_last_edited=&#8221;on|tablet&#8221; button_gap_tablet=&#8221;25px&#8221; button_gap_phone=&#8221;15px&#8221; button_gap_last_edited=&#8221;on|desktop&#8221; _builder_version=&#8221;4.22.2&#8243; _module_preset=&#8221;default&#8221; custom_btn_a=&#8221;on&#8221; btn_a_text_size=&#8221;18px&#8221; btn_a_text_color=&#8221;#880dbe&#8221; btn_a_bg_color=&#8221;#FFFFFF&#8221; btn_a_border_width=&#8221;0px&#8221; btn_a_letter_spacing=&#8221;1px&#8221; btn_a_font=&#8221;Space Grotesk|300|||||||&#8221; btn_a_use_icon=&#8221;off&#8221; btn_a_custom_margin_last_edited=&#8221;off|phone&#8221; btn_a_custom_padding=&#8221;11px|30px|9px|30px|false|false&#8221; btn_a_custom_padding_tablet=&#8221;11px|30px|9px|30px|false|false&#8221; btn_a_custom_padding_phone=&#8221;11px|15px|9px|15px|false|false&#8221; btn_a_custom_padding_last_edited=&#8221;on|phone&#8221; custom_btn_b=&#8221;on&#8221; btn_b_text_size=&#8221;18px&#8221; btn_b_text_color=&#8221;#000000&#8243; btn_b_bg_color=&#8221;#18e8dd&#8221; btn_b_border_width=&#8221;0px&#8221; btn_b_border_radius=&#8221;3px&#8221; btn_b_letter_spacing=&#8221;1px&#8221; btn_b_font=&#8221;Space Grotesk|300|||||||&#8221; btn_b_use_icon=&#8221;off&#8221; btn_b_custom_padding=&#8221;11px|30px|9px|30px|false|false&#8221; btn_b_custom_padding_tablet=&#8221;11px|30px|9px|30px|false|false&#8221; btn_b_custom_padding_phone=&#8221;|15px||15px|false|false&#8221; btn_b_custom_padding_last_edited=&#8221;on|phone&#8221; custom_margin=&#8221;||||false|false&#8221; custom_margin_tablet=&#8221;10px||||false|false&#8221; custom_margin_phone=&#8221;5px||0px||false|false&#8221; custom_margin_last_edited=&#8221;on|phone&#8221; btn_a_text_size_tablet=&#8221;16px&#8221; btn_a_text_size_phone=&#8221;12px&#8221; btn_a_text_size_last_edited=&#8221;on|phone&#8221; btn_b_text_size_tablet=&#8221;16px&#8221; btn_b_text_size_phone=&#8221;12px&#8221; btn_b_text_size_last_edited=&#8221;on|phone&#8221; locked=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221; btn_a_bg_color__hover_enabled=&#8221;on|hover&#8221; btn_a_bg_color__hover=&#8221;#880dbe&#8221; btn_a_bg_enable_color__hover=&#8221;on&#8221; btn_a_text_color__hover_enabled=&#8221;on|hover&#8221; btn_a_text_color__hover=&#8221;#FFFFFF&#8221; btn_b_text_color__hover_enabled=&#8221;on|desktop&#8221; btn_b_bg_color__hover_enabled=&#8221;on|hover&#8221; btn_b_bg_color__hover=&#8221;#FFFFFF&#8221; btn_b_bg_enable_color__hover=&#8221;on&#8221; btn_b_text_color__hover=&#8221;#880dbe&#8221;][\/ba_dual_button][\/et_pb_column][\/et_pb_row][\/et_pb_section]<\/p>\n","protected":false},"excerpt":{"rendered":"<p>SUPPORTHow Can We Help You?PONTUAL is here to provide you with all the assistance you need. Don&#8217;t hesitate to contact us for support in executing functionalities, resolving bugs, or evolving your software and hardware solutions. <div class=\"et_pb_module ba_dual_button ba_dual_button_0\">\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t<div class=\"et_pb_module_inner\">\n\t\t\t\t\t<div class=\"dtq-module dtq-dual-btn\">\n\t\t\t\t<div class=\"dtq-btn-wrap\">\n\t\t\t\t\t<a class=\"et_pb_button btn-el btn-el--primary\" href=\"http:\/\/&#8221;#form-suporte&#8221;\">&#8221;REQUEST<\/a> \n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"dtq-btn-wrap\">\n\t\t\t\t\t<a class=\"et_pb_button btn-el btn-el--secondary\" href=\"\">&#8221;REMOTE<\/a>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div><\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_et_pb_use_builder":"on","_et_pb_old_content":"","_et_gb_content_width":"","footnotes":""},"folder":[14],"class_list":["post-324549","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/pontualsolutions.com\/en\/wp-json\/wp\/v2\/pages\/324549","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/pontualsolutions.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/pontualsolutions.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/pontualsolutions.com\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/pontualsolutions.com\/en\/wp-json\/wp\/v2\/comments?post=324549"}],"version-history":[{"count":13,"href":"https:\/\/pontualsolutions.com\/en\/wp-json\/wp\/v2\/pages\/324549\/revisions"}],"predecessor-version":[{"id":324856,"href":"https:\/\/pontualsolutions.com\/en\/wp-json\/wp\/v2\/pages\/324549\/revisions\/324856"}],"wp:attachment":[{"href":"https:\/\/pontualsolutions.com\/en\/wp-json\/wp\/v2\/media?parent=324549"}],"wp:term":[{"taxonomy":"folder","embeddable":true,"href":"https:\/\/pontualsolutions.com\/en\/wp-json\/wp\/v2\/folder?post=324549"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}