Dispute Resolution

In case of a dispute, the consumer can resort to an Alternative Consumer Dispute Resolution (ADR) entity. The Alternative Consumer Dispute Resolution (ADR) entities are authorized to mediate, conciliate, and arbitrate consumer disputes in Portugal and are registered on the list of ADR entities provided by Law No. 144/2015. If you wish to make a complaint, visit this site: https://www.cniacc.pt/pt/